Returns & Exchanges

At Scratch Decor, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day hassle-free return policy on all unworn items. If your order doesn't fit or suit your style, follow our simple process below to secure a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized courier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.